Long Call Scrubbing - (copy)


A red asterisk (*) indicates required questions.

  1. QA Name (Last Name, First Name)


  1. Agent Name (Last Name, First Name)


  1. UID


  1. Agent Group
    ASC
    Non-ASC


  1. Intent 


  1. Call ID


  1. Date of Call (mm/dd/yyyy)


  1. Call Duration (seconds)


  1. Mute Duration (seconds)


  1. Hold Duration (seconds)


  1. Product 


  1. Long Call Driver 1 


  1. Long Call Driver 2 


  1. If made an Outbound Call, what Vendor?  *


  1. Duration of AOB?*


  1. Comment & Recommendation
    Comment: Indicate Reason why you selected Long Call Driver 2
    Recommendation: Only applicable if Long Call is Agent Driven*


  1. If QA will processed, how long should be the duration in seconds?*





Ana Marie Sanchez