Customer Care Week - Customer Care Values

Nominations of agents that demonstrates our values.
Name: 


  1. Agent name you are nominating:


  1. What value did the agent's display?

    Excellence - We strive to exceed customer expectations with every interaction. Our customer's experience must be repeatable and predictable. There is no finish line as our operations can always be better.

    Empathy - We must listen deeply to our customers so that we can better understand them. We need to listen to our team and stakeholders in much the same way. Through deep listening comes understanding and appreciation which makes us more inclusive and better collaborators.

    Prevention - The best customer issue is the one that never happens. When issues do happen, collaborate deeply to solve the root cause, no just a symptom. Identify process automation opportunities and partner with Product and Operations to resolve repeated issues.

    Employees - A great Employee Experience with translate to differentiated Customer Experience. Focusing on culture, diversity and creating opportunities for our team members with allow for a strong workforce.
    Excellence
    Empathy
    Prevention
    Employees


  1. How did the agent demonstrate this value?





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