Agent Error Feedback Tracker


Use this tracker to Acknowledge or Dispute your agents' possible agent errors sent by Integrity Team (POTENTIAL AGENT ERROR).

  • This will be used to track your team's COACHING COMPLIANCE, hence, make sure all answers are clear.
  • For disputes where you have screenshots, please send us an email using the Callout Dispute Template attached on the Potential Agent Error emails sent by Integrity Team.
  • Only one entry per agent error case


A red asterisk (*) indicates required questions.

  1. Error Type*
    Debit Memo ADM
    Payout Tracker
    Voyager Refund
    WEX


  1. Review Number
    [You can find this on the Potential Agent Error Email sent by Integrity Team]
    [Without the correct Review Number, feedback will not be closed]*


  1. Call-Out Date (MM/DD/YY)
    [Enter the date the call-out was sent]*


  1. Validation
    [Choose Acknowledge if you agree with the auditors findings]
    [Choose Disputable if you think the case can still be disputed]*
    Acknowledge - Agent has been coached
    Disputable


  1. If DISPUTABLE, kindly state the reason below. else, write N/A
    [We will use this to dispute the case to Expedia in C-Nator. for stronger dispute, if you have screenshots, kindly use the callout dispute template and send an email to WNS Integrity Manila and Integrity Team MIS]*


  1. UID of Erring Agent (Without the "u")*


  1. Supervisor (Full Name)*


  1. Deputy Manager (Full Name)*


  1. LOB*
    UA Voice - Non Lodging
    UA Chat - Non Lodging
    UA Chat - Non Lodging LIO
    UA Chat - Lodging
    Midas
    Relocations
    EPS
    Social Media





Ana Marie Sanchez