Agent Error Disciplinary Actions Tracker


A red asterisk (*) indicates required questions.

  1. LOB*
    Super Agents
    Lodging Chat
    Non Lodging Chat
    Non Lodging Voice


  1. Team Lead*


  1. Deputy Manager*


  1. Agent Error ID*


  1. Report Month (Format: JAN, FEB, MAR, etc)*


  1. Agent UID*


  1. Agent Name*


  1. PNR*


  1. Error Amount (Format: $1,000.00)*


  1. Disciplinary Action Issued*
    1st Written Warning
    Final Written Warning
    For Dismissal/Termination
    Coaching - please indicate the reason on the next line
    Others - please indicate the reason on the next line


  1. If your answer on line 10 is "Coaching" or "Others" - please indicate the reason(s)


  1. Is the agent currently enrolled in PIP?*
    Yes
    No


  1. If your answer on line 12 is "Yes", kindly indicate when was the agent enrolled in the PIP (Month Only)





Ana Marie Sanchez