QA AEN Revalidation Tracker
Name: 


A red asterisk (*) indicates required questions.

  1. Erring Agent LOB  *


  1. Erring Agent SSO (Use agent wmn, ex: wmnjcordero)*


  1. Team Lead (Format: First Name Last Name)*


  1. Deputy Manager (Format: First Name Last Name)*


  1. Conversation ID*


  1. Call Date (Format: MM/DD/YY)*


  1. Itinerary Number*


  1. PNR*


  1. GDS  *


  1. Process Completed*
    Yes
    No


  1. Script Utilization*
    Yes
    No


  1. PCV Error Code Tagging  *


  1. PCV Error Reason Tagging  *


  1. PCV Findings*


  1. Dispute Content*


  1. Potential Error Amount (Format: $ XX.XX)*


  1. Date Disputed (Format: MM/DD/YY)*


  1. Dispute Sender (Format: First Name Last Name)*


  1. Quality Revalidation Reason  *





Ana Marie Sanchez