AE Assessment

Ticket Validity, Manual Pricing and Partial Exchange
Name: 


A red asterisk (*) indicates required questions.

  1. SSO Login (wmnjdelacruz)*


  1. UID (without U)*


  1. Customer is sick and needs to cancel flight. What will you advise customer regarding the validity of her ticket? (PNR: 4ZG7GI)*
    A. Ticket is valid for reissue on/before 12Jan24 and all travel must be completed within validity period.
    B. Ticket is valid till 28Dec23 and all travel must be completed within 1 year from date of departure.
    C. Ticket is valid on 27Dec23 and all travel must be completed within validity period.
    D. Ticket must be reissued and all travel completed within 1 year from the reissue date.


  1. What is the ticket validity of a basic economy fare for Delta Airlines if original issue date is 27 Sept 2021 and travel is on 01 Oct 2021?*
    A. Valid for reissue on/before 31 Dec 2021 and new travel departing on/before 31 Dec 2022.
    B. Valid for reissue for 1 year from the original departure date.
    C. Ticket must be reissued on/before 31 Dec 2021 regardless of travel date.
    D. Valid for reissue on/before 31 Dec 2021 and new travel departing on/before 31 Dec 2023.


  1. Customer already took her outbound flight and would like to change inbound flight for a later date. What will you advise the customer regarding ticket validity? (PNR: 2N5DYA)*
    A. Ticket is nonchangeable.
    B. Ticket validity is valid for travel one year from commencement date on original ticket.
    C. Ticket validity is valid for travel one year from the original departure date.
    D. New itinerary must depart one year from original isue date.


  1. If customer would like to cancel her flight. What is the validity of the ticket? (PNR: 2D68BE)*
    A. Ticket must be reissued and all travel completed within 1 year from 26 Jan 2023.
    B. Ticket must be reissued and all travel completed within 1 year from 19 Jan 2023.
    C. Ticket must be reissued and travel must depart within 1 year from 19 Jan 2023.
    D. Ticket must be reissued and travel must depart within 1 year from 26 Jan 2023.


  1. What is the validity of the ticket? (PNR: 4VR9I4)*
    A. Reservation must be made and tickets issued no later than 1 year from issue date of ticket being exchanged.
    B. Reservation must be issued within 1 year from the time of cancellation.
    C. Itinerary must be issued no later than 1 year and travel commences from date of issue.


  1. Customer called last 05 Jan 2023 to redeem FTC. Is ticket eligible for exchange? (PNR: 4UTCW3)*
    A. Yes since Delta Airlines extended the ticket validity to 31 Dec 2023.
    B. Yes since reissue was made after 01 Jan 2023.
    C. No because Delta Airlines didn't provide any extension.
    D. No because once ticket is reissued after 01 Jan 2023, fare rules apply and ticket extension is not applicable.


  1. Did agent WMNEFERNANDEZ1/WMN0015734 successfully retained the fare? (PNR: 2Y7NXI)*
    A. Yes using FXY command.
    B. Yes using FXP command.
    C. Yes using FXQ command.
    D. No, fare is not stored.


  1. Did the agent advise correct add collect? (PNR: 3O2GTP)*
    Yes
    No


  1. The add collect you will quote in making exchange to a Merchant Fare is based on GDS? True or False?*
    True
    False


  1. What should've been the correct amount to be collected in order to rectify the exchange made by the agent? (PNR: ZQYPQR)*
    A. 16.36 USD
    B. 42.23 USD
    C. 58.59 USD
    D. 58. 58 USD


  1. What was incorrectly made by agent WMNGCLEMENTE1? (PNR: 37QTSD)*
    A. Agent priced the ticket for all passenger but stored fare for 1 passenger only.
    B. Agent priced the ticket and stored fare for 1 passenger only.
    C. Agent priced the ticket for all passenger but forgot to store the fare.
    D. Agent priced the ticket for 1 passenger only but forgot to store fare.


  1. What is the ticket validity of a partially used BEF of United Airlines if issue date is 05 Mar 2021 and travel date is 25 Dec 2021?*
    A. Valid for reissue and travel complete within 12 months from original outbound date.
    B. Valid for reissue and travel depart on/before 12 months from original outbound date.
    C. Tickets are valid for reissue and travel depart on/before 31 Dec 2023.
    D. Tickets are valid for reissue and travel depart on/before 31 Dec 2022.


  1. What are the two methods to calculate the base fare?*
    A. Fare Calculation Line and Amadeus FQP
    B. Amadeus FQP and Ghost PNR
    C. Fare Calculation Line and Ghost PNR
    D. Amadeus ATC and Ghost PNR


  1. What should we use to calculate the base fare for partial exchange?*
    A. Ghost PNR
    B. ATC
    C. Fare Calculation Line
    D. Amadeus FQP


  1. The following are not allowed for partial exchange except for _______.*
    A. Exchanging to a new roundtrip ticket
    B. Change of validating airline
    C. Change of class of service
    D. Exchanging from a domestic itinerary to an international itinerary


  1. What should we use to calculate the base fare for partial refund of voluntary RT fares?*
    A. ATC
    B. Ghost PNR
    C. Amadeus FQP
    D. Fare Calculation Line


  1. TRUE or FALSE: For partially used ticket, commission should be FM0.00*
    True
    False


  1. TRUE or FALSE: For Voluntary Partial Calculation, US, XF are refundable taxes.*
    True
    False


  1. TRUE or FALSE: For Involuntary Partial Calculation all taxes are refundable. *
    True
    False


  1. For a One Way Fare, How will you calculate the used fare?*
    A. FQD
    B. Informative Pricing/FQP pricing
    C. Fare Calculation
    D. All of the Above





Ana Marie Sanchez