SA Short Call v2
Name: 


A red asterisk (*) indicates required questions.

  1. Week*


  1. Agent's Name (Last Name, First Name)*


  1. SSO Log in*


  1. Tenure*


  1. TM*


  1. DM*


  1. Date of Call*


  1. AHT (in seconds)*


  1. Conversation ID*


  1. Itinerary*


  1. Call received?*
    Yes
    No
    NA
    NA
    NA


  1. With Call recording?*
    Yes
    No
    NA
    NA
    NA


  1. Recording availability


  1. Completed call?
    Yes
    No


  1. Reason for incomplete call. Please specify applicable tagging*


  1. Disconnected by*
    Customer
    No info
    Agent
    System
    VA


  1. If disconnected call, did the agent perform call back?*
    NA - completed call/agent did not receive the call
    Yes - but incomplete callback process
    Yes - complete callback process
    Yes - successful and document completed process
    No - no callback and no email for disconnected call


  1. With call documentation?*
    Yes
    No
    NA
    NA
    NA


  1. A2A Channel
    Voice
    Chat
    NA





Ana Marie Sanchez