UA Chat Service Request Tracker - 2023

For TL/RH USE ONLY
Name: 


A red asterisk (*) indicates required questions.

  1. Product*
    Hotel
    Flight
    Car
    Activity
    Package


  1. Agent UID ( without the U )*


  1. Agent Name (Format: First Name, Last Name)*


  1. Team Lead (Format: First Name, Last Name)*


  1. Deputy Manager (Format: First Name, Last Name)*


  1. Conversation ID*


  1. Chat Date (Format: MM/DD/YY)*


  1. SR Type*
    Waiver request
    Supervisor callback request
    Refund under $500 (If v classic is not working or as per instruction in HT)
    Refund over $2500
    Receipt request
    Price match
    Loyalty correction
    Global escalation request
    Data privacy
    Credit card pre-auth removal
    Air name correction


  1. Brief description for creating SR*


  1. POS (Point of Sale)  *


  1. Language  *


  1. SR created due to property rep cannot understand English (For Non-English Agents ONLY)*
    Yes
    No
    Lodging/Non Lodging Agent





Ana Marie Sanchez