CHAT INVALID SR – COACHING COMPLIANCE 2023 Ver.2


A red asterisk (*) indicates required questions.

  1. Week Number (Ex. Week 1)*


  1. Agent SSO Login*


  1. Agent MLR Name*


  1. Team Manager*
    Arriane Cherry Digos
    Cherry De Asis
    Mark Anthony Gamalando
    Ruby Dulay
    Shenna Maranion
    Manny Jocky Febra
    Lydee Reyes
    Michelle Magbag
    Roman Ramos Jr.
    Stephen Rullamas
    Idelbrando Diaz
    Jeeza Gregorio
    Joseph Alvarez
    Love Brazal
    Mary Grace Hinojosa
    Annaliza Marquina
    Arnel Jr Diaz
    Jade Demonteverde
    Dan Albert Magno
    Leyden Mark Laudato
    Garry Hosena
    Mary Grace Bustamante
    Sally Pagdanganan
    Cherry Angela Solis
    Liezl Sim
    Rosfel Baban
    Fenn Vargas
    Leonida Sagnip
    Melyn Eclera
    Rowena Pillas
    Ana Rufina Jorquin
    Edgar Briagas
    Margie Llagas
    Maricar Buenaventura
    Mary Rose Plazo
    Roden Oxeniola
    Jonathan Corpuz
    Lawrence Loyola
    Ann Jillian Patawaran
    Christian Castaneda
    Mary Rose Ponce
    Ma. Concepcion Benigno
    Ma. Graciel Narnola
    Antonio Besaga
    Carl Gamboa
    Jeff Dogma
    Jerrowen Alea Tubera
    Mharvic Espiritu IV
    Jemberly Arroyo
    Rio Balvidades
    Others


  1. Others (First name Last name)


  1. Deputy Manager
    *
    Angel Claire Fuentes
    Ann Lorraine Galvez
    Carlo Delos Reyes
    Chijioke Josiah Agbo
    Jayson Jose
    Milthon Chavez
    Rameses Vargas
    Michael John Marquez
    Elmer Ruiz
    Genice Joy Gicalde
    Others


  1. Others (First name Last name)


  1. LOB / Skill*
    Lodging
    Non Lodging


  1. Product*
    Hotel
    Car
    Activity
    Flight
    Insurance
    Others


  1. Intent*
    Cancel
    Change
    Billing and Refunds
    Missing Reservation
    Special Service Request
    Complaint
    Reconfirm
    Loyalty and Rewards
    Price Match
    Others


  1. Itinerary Number*


  1. Conversation ID
    *


  1. Partner Action - For Frontline  *


  1. SR Validity  *


  1. Chat Summary/Supervisor Findings (Use RAR-Reason,Action & Resolution) | If SR is Invalid include the HT and the correct process agent should have done at the end of the summary. If valid just put "SR Valid" at the end of summary. *


  1. Validity Remarks (for Valid/For Dispute cases Just select "SR needed - Waiver request")  *


  1. Help Topic Article Number (if no help topic put "NA")*





Ana Marie Sanchez