Internal Calibration - Feb 2023


A red asterisk (*) indicates required questions.

  1. Respondent Name ( MLR Format )*


  1. Respondent Employee ID ( without the letter " U " )*


  1. Select the chat ID*
    dd6bde8d-e2d2-4715-ae27-8c2bab32dff8
    035e0653-0650-4131-ba23-e5124d4555c3
    31d26451-0793-49ef-aa76-eb0d9c43a0b4


  1. Is Service Request Valid?*
    Yes
    No


  1. Invalid Reason of Service Request*
    Unnecessary creation of SR - Impose policy
    Unnecessary creation of SR - Refer to call bank provider
    Unnecessary creation of SR - Refer to vendor/supplier
    Unnecessary creation of SR - Transfer to reservation services
    Unnecessary creation of SR - Send email to vendor/3PI
    Unnecessary creation of SR - Email request already sent
    Unnecessary creation of SR - Vendor confirmed booking
    Unnecessary creation of SR - Follow process in Agent help
    Unnecessary creation of SR - Info avail in Voyager Classic
    Unclear Instruction - Did not use proper SR template
    Unclear Instruction - Incomplete/No specific details for the request
    Incorrect Queue
    No SR created
    SR needed - Waiver request


  1. Remarks*





Ana Marie Sanchez