Scaffolding: Agent Call Tracker
Name: 


  1. UID (w/o 'U')


  1. Product
    Flight
    Hotel
    Car
    Package
    Others


  1. Itinerary Number


  1. Conversation ID (Copy-Paste from Softphone)


  1. Travel Stage
    Pre-Travel
    En-route
    Post-Travel


  1. Initial Customer Request
    Airline Schedule Change
    Voluntary Cancel
    Voluntary Change
    Hotel / Car Related
    Name Correction
    New Booking
    Reconfirmation
    Residual Redemption
    Future Travel Credit
    Billing & Refunds
    Others
    Ghost Call


  1. Final Process Assisted
    Airline Schedule Change
    Voluntary Cancel
    Voluntary Change
    Hotel / Car Related
    Name Correction
    New Booking
    Reconfirmation
    Residual Redemption
    Future Travel Credit
    Billing & Refunds
    Others
    Ghost Call


  1. Call Outcome
    Provided Information
    Transferred Call - Per Process
    Transferred Call - Misrouted
    Executed
    Ghost Call


  1. Call Remarks





Ana Marie Sanchez