AE Scrubbing Parameter
Name: 


A red asterisk (*) indicates required questions.

  1. SSO Login (wmnxxxxxxxx)*


  1. Agent uID (without the u)*


  1. Agent Name (Format: First Name Last Name)*


  1. Team Lead (Format: First Name Last Name)*


  1. Deputy Manager (Format: First Name Last Name)*


  1. Chat Date (Format: MM/DD/YY)*


  1. Conversation ID*


  1. Itinerary Number*


  1. PNR*


  1. GDS*
    Amadeus
    Sabre
    Farelogix
    Did not use GDS


  1. Action Taken*
    Executed
    Inquiry


  1. Process Done*
    Exchange (Pre-Travel)
    Exchange (Partial)
    Exchange (ASC)
    Exchange (Redeem FTC)
    Exchange (Redeem MCO)
    Void
    Cancel (FTC)
    Refund
    Reconfirm
    New Booking
    Baggage


  1. Did the agent quote the fare or ADC (Fare difference + Penalty fee) to the customer as appropriate?*
    Yes
    No
    NA


  1. Did the agent disclose the fare rules/penalty to the customer as appropriate?*
    Yes
    No
    NA


  1. Did the agent apply the waiver code in case of Waiver due to ASC or weather-related issues?*
    Yes
    No
    NA


  1. Did the agent check the ticket image once he/she process the pnr?*
    Yes
    No
    NA


  1. Did the agent advise baggage allowance to the traveler after the changes?*
    Yes
    No
    NA


  1. Did agent done the proper documentation?*
    Yes
    No
    NA


  1. Global EVR Script Used?*
    Yes
    No


  1. Reason for not using Global EVR*


  1. Is this a potential Agent Error?*
    Yes
    No


  1. If you answered yes on the above question, which part of the process you think you made an error in?


  1. Booking amount ($00.00)*


  1. Error amount saved ($00.00)*


  1. Loss amount ($00.00)*


  1. Error amount recovered? *
    Yes
    No


  1. If you answered no on the above question, why it is not recovered?





Ana Marie Sanchez