Updated: FAQ Tracker - Nesting
Name: 


A red asterisk (*) indicates required questions.

  1. UID w/o "u"*


  1. Wave*


  1. RH Name - First Name *


  1. RH Name - Last Name *


  1. Call Intent*
    Cancel
    Exchange
    Change
    Complaint
    Reconfirm
    Rewards
    Billing and Refunds
    Create New Booking
    Name Correction
    Agent / Site / Customer Error
    FTC / MCO - Inquiry
    FTC / MCO - Redemption
    ASC Inquiry
    Others


  1. What type of Question was asked?*
    Confirmation of Process Steps
    Unfamiliar with Process
    Confirm how and what to say (delivery)
    Confirmation if review/research is correct
    Unusual Customer Scenario
    Supervisory Call
    Tool Error
    General Inquiry (Account)
    Others


  1. Details of the Query (Actual Question of the agent)*


  1. What response was given (Include Specific HT as needed)*





Ana Marie Sanchez