NEW NDC & FARELOGIX ISSUE TRACKER


A red asterisk (*) indicates required questions.

  1. Start Time*


  1. Completion time*


  1. Email*


  1. Employee ID*


  1. Name (Full Name)*


  1. Site*
    MNL
    Ilo-Ilo
    India


  1. GDS type*
    Farelogix
    NDC


  1. Conversation ID*


  1. Itinerary*


  1. NDC Airline*


  1. Call Type*
    Baggage
    Billing/Refunds
    Flight Void
    FTC
    Voluntary Change
    Voluntary Cancel
    Involuntary Cancel
    Involuntary Change
    Name Correction
    Reconfirmation


  1. NDC Trip Stage*
    Pre-travel
    Enroute
    Post-travel


  1. Was there any error on Virtual assistant (chat bot)*


  1. Were you able to execute in Vnext?*
    Yes
    No


  1. Resolution given?*
    Yes
    No


  1. Issue not resolved due to:*


  1. Elaborate with error message*


  1. Outbound call outcome*


  1. Outbound call conversation ID*


  1. What was the resolution given?*





Ana Marie Sanchez