FWR Adaption Compliance - V.2 w/ ILO

Tools

A red asterisk (*) indicates required questions.

Site*

	WNS MNL
	WNS ILO

QA Name*

Agent Name (First Name Last Name)*

Agent UID (without "U")*

Team Lead (First Name Last Name)*

Deputy Manager (First Name Last Name)*

Conversation ID*

Call Date*

Total Call duration (AHT) *

ITIN*

Call Intent*

	Cancel
	Change

Sub Intent*

Did agent use FWR? (Based on VClassic or GDS documentation)*

	Yes
	No

Are fare rules information complete when tried to run FWR? *

If No, what is/are missing or what error was encountered?*

	Fare Rules '"Inaccurate" Banner
	Missing Penalty
	Missing Ticket Validity
	Missing Taxes
	No details were populated
	No Fare rules found
	NA
	Other critical details missing

If "Other critical details missing": specify*

Action *

	Executed
	Inquiry