4DX Tracker

G.1 Did agent paraphrase traveler's concern?

G.2 Did agent asked targeted questions based on the [previous conversation] VA Inputs?

G.3 Did agent promote the SSO option incase traveler is indecisive

G.4 Did agent check the any other upcoming booking of same traveler on the account and documented in the Booking?

G.5 Did agent discuss to the traveler about the other upcoming booking on the account to the passenger? (if applicable)

G.6 Did agent use the closing spiel properly addressing all the concern of Travelers ?

G.7 Did the agent resolve the traveler's concern?
Name: 


A red asterisk (*) indicates required questions.

  1. UID (without "U")*


  1. Product*
    Flight
    Lodging


  1. CHAT ID*


  1. Possible Follow up? *
    Yes
    No


  1. Possible Follow up, why?*





Ana Marie Sanchez