4FX Chat Audit
Name: 


A red asterisk (*) indicates required questions.

  1. Employee ID (without U)*


  1. Agent Name (Last Name, First Name)**


  1. Itinerary*


  1. Products*
    Hotel
    Flight
    Others


  1. CHAT ID*


  1. POS *


  1. Did agent paraphrase traveler's concern?*
    Yes
    No


  1. Did agent asked targeted questions based on the [previous conversation] VA Inputs?*
    Yes
    No


  1. Did agent promote the SSO option incase traveler is indecisive*
    Yes
    No


  1. Did agent check the any other upcoming booking of same traveler on the account and documented in the Booking?*
    Yes
    No


  1. Did agent discuss to the traveler about the other upcoming booking on the account to the passenger? (if applicable)*
    Yes
    No


  1. Did agent use the closing spiel properly addressing all the concern of Travelers ?*
    Yes
    No


  1. Did the agent resolve the traveler's concern?*
    Yes
    No


  1. Chat Summary*


  1. Possible FUR*
    Yes
    No





Ana Marie Sanchez