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2023 CCST Survey - COWAN, JB
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- JB provides feedback in a positive and friendly tone.*
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- JB is able to answer my inquiry in a timely manner.*
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- JB provides help in a professional manner.*
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- JB respects my opinion.*
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- JB encourages me to express my point of view.*
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- JB is very knowledgeable with the product.*
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- I feel comfortable asking my questions to JB.*
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- JB guides me to understanding the specific actions I need to take to resolve the customer's concern.*
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- JB remains calm and professional under pressure.*
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- JB acknowledges his mistakes whenever he makes one.*
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- Please provide comments on what JB should keep doing.*
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- Please provide feedback on how JB can improve his performance.*
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