2023 CCST Survey - MACASPAC, ARLIE
Name (optional): 


A red asterisk (*) indicates required questions.

  1. ARLIE provides feedback in a positive and friendly tone.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. ARLIE is able to answer my inquiry in a timely manner.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. ARLIE provides help in a professional manner.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. ARLIE respects my opinion.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. ARLIE encourages me to express my point of view.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. ARLIE is very knowledgeable with the product.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel comfortable asking my questions to ARLIE.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. ARLIE guides me to understanding the specific actions I need to take to resolve the customer's concern.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. ARLIE remains calm and professional under pressure.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. ARLIE acknowledges her mistakes whenever she makes one.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide comments on what ARLIE should keep doing.*


  1. Please provide feedback on how ARLIE can improve her performance.*