PCV Tracker V2 - Cluster Yanyan Tenefrancia

All Calls must be track religiously including ghost call - Failure to track calls that resulted to an AEN, Complaints or Escalations - may warrant an NTE and disciplinary action.
Name: 


A red asterisk (*) indicates required questions.

  1. UID*


  1. WMN ID*


  1. Conversation ID*


  1. Itinerary Number*


  1. Booking Amount



  1. GDS Tools
      *


  1. PNR (1 PNR per Entry)



  1. Action Taken
      *


  1. Process Done
      *


  1. GEVR Used - This is mandatory being monitored by Client - there should be an EVR script.
    *
    Yes
    No


  1. If not used? Was there an error?



  1. What's the error? (Free Flow)



  1. FWR USE - or Mini Fare Rules - again new update we need to adhere*
    Yes
    No
    NA- Non GDS Res


  1. Was ATR used? (Vol) -again new update from Client that we need to adhere.*
    Yes
    No
    Not applicable


  1. Airlines or Name of Car Rental / Hotel (Copy paste what you see in Voyager)*


  1. Issue Resolved*
    Yes
    No


  1. Did you make an outbound call? Pls indicate who approve your outbound call, sino tinawagan mo at bat mo tinawagan? (Free Flow)*


  1. Was the call disconnected? Free flow - please indicate if callback was successful*


  1. Reason for Long Call - this is free flow I'd like to understand why?





Ana Marie Sanchez