LCC Tracker - Until 6/7

Track ALL LCC Calls
Name: 


  1. WMN ID


  1. Itinerary #


  1. Conversation ID


  1. Product
    Stand Alone Flight
    Package
    Package (LCC + Insurance)
    LCC as part of COWF
    Not an LCC


  1. Intent
    Exchange
    Cancel
    Reconfirm
    Others


  1. Actions Taken
    Referred to A/L
    Called A/L for Customer
    Asked for Sup - Transferred to T3
    Provided Next Steps SSO


  1. Was customer a repeat caller / referred back by A/L
    Yes
    No





Ana Marie Sanchez