RCI Knowledge Survey
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A red asterisk (*) indicates required questions.

  1. Do you know how to do a PFD Points for Deposit?*
    Yes
    No


  1. Do you know how to do a PIC from Wyndham?*
    Yes
    No


  1. Do you know what Exchange Plus means for WorldMark?*
    Yes
    No


  1. Do you know what Exchange Plus means for RCI?*
    Yes
    No


  1. Do you know how to transfer points to another Points account?*
    Yes
    No


  1. Do you know how to transfer Weeks deposits to another Weeks account?*
    Yes
    No


  1. Do you know how to reinstate non-mass cancel Points account?*
    Yes
    No


  1. Do You know how to reinstate mass cancel Points account?*
    Yes
    No


  1. Do you know how to add Points Protection in DBL?*
    Yes
    No


  1. Do you know how to transact on a Sol Melia account?*
    Yes
    No


  1. Do you know how to transact on a Steelhill account?*
    Yes
    No


  1. Do you know how to transact on a Fiesta Americana account?*
    Yes
    No


  1. Do you know how to save points on a Fiesta Americana account?*
    Yes
    No


  1. Do you know how to do nightly extra vacation for Weeks members in DBL?*
    Yes
    No


  1. Do you know how to Gift Search & RFEE search?*
    Yes
    No


  1. Do you know how to upgrade confirmations and the applicable policies?*
    Yes
    No


  1. Do You know how to add Guest Certificates for Spousal rights, Co-Owners, or Joint Members and their differences? *
    Yes
    No


  1. Do you know how the process and applicable policies for a Guest Pass?*
    Yes
    No


  1. Do you know how to use PBUN for booking Home Weeks/Home Resorts?*
    Yes
    No


  1. Do you know how to make a reservation using multiple credit or debit cards? *
    Yes
    No


  1. Do You know how to search for inventory in DBL?*
    Yes
    No


  1. Do you know how to charge members in DBL?*
    Yes
    No


  1. Do You know how to search for inventory in GUI?*
    Yes
    No


  1. Do you know how to charge members in GUI?*
    Yes
    No


  1. Do you know the latest Vidanta rules?*
    Yes
    No


  1. Do you know how to visualize & recover units that have been "lock/lost/gone to the limbo"?*
    Yes
    No


  1. Do you know the process to cancel Auto-Renewal and Auto-Renewal for Platinum?*
    Yes
    No


  1. Do you know how Confirm First deposits work? (UVC, Pueblo Bonito, RHC, etc.)*
    Yes
    No


  1. Do you know how to navigate through the RCI website?*
    Yes
    No


  1. Finally, select your current Tenure (If unsure please verify with your Team Lead):*
    Tenure 0
    Tenure 1
    Tenure 2
    Tenure 3
    Tenure 4 (-3 Years)
    Tenure 4 (+3 Years)





Michelle Phelps
RCI New Hire Training