UA Voice One Key Tracker - 2023
Name: 


A red asterisk (*) indicates required questions.

  1. Skill*
    Proficient/Experts
    SA Experts
    SA Midas


  1. Brand*
    Expedia
    Hotels.com
    Vrbo
    Others


  1. Account Status/Loyalty Tier*
    Platinum
    Gold
    Silver
    Blue
    Guest Account


  1. Itinerary*


  1. Call Date (MM/DD/YY)*


  1. Call ID*


  1. Customer Request*


  1. Intent Category*
    One-Key Migration - Inquiry
    General One-Key Inquiry
    Inquiry about Earnings
    Inquiry on Redemption
    One-Key Conversion - Inquiry
    One Key Error - Upon Redemption
    One Key Registration Inquiry
    Inquiry about Tier Status
    One Key Cash Application
    One-Key Adjustment


  1. Summary*


  1. Agent UID (without u)*


  1. Agent Name (First Name Last Name Format)*


  1. Team Lead (First Name Last Name Format)*





Ana Marie Sanchez