NPS SBS Form
Name: 


A red asterisk (*) indicates required questions.

  1. Date (MM/DD/YYYY)*


  1. UID*


  1. Product
      *


  1. Intent
      *


  1. Midas Opening | Warm and Friendly Tone
      *


  1. Acknowledged / Assured / Empathized
      *


  1. Did the agent perform Structured Probing (identified needs/preferences)
      *


  1. Used FWR and relayed information effectively
      *


  1. Did the agent perform Every-Step-of-the-way
      *


  1. Explanation / Education was clear
      *


  1. Recapped Service Provided / Steps taken
      *


  1. Explained further next steps
      *


  1. Acknowledged other customer dissatisfaction triggers
      *


  1. Is this a Resolved Call?
      *


  1. Strengths
    *


  1. Opportunities
    *


  1. Auditor
      *





Ana Marie Sanchez