UA Chat Refund Tracker - 2023
Name: 


A red asterisk (*) indicates required questions.

  1. Product*
    Hotel
    Activity
    Car
    Insurance


  1. Agent UID ( without the U )*


  1. Agent Name (Format: First Name, Last Name)*


  1. Team Lead (Format: First Name, Last Name)*


  1. Conversation ID*


  1. Chat Date (Format: MM/DD/YY)*


  1. Penalty Stage*
    Inside Penalty
    Outside Penalty
    Partial Penalty


  1. Travel Stage*
    Pre-Stay
    In-Stay
    Post-Stay


  1. Refund Details*


  1. How did you process the refund?*
    SR Refund
    Refund Button in V Classic
    Cancel Button in V Classic
    Change Button in V Classic


  1. Refund Amount*





Ana Marie Sanchez