MIDAS Call Tracker
Name: 


A red asterisk (*) indicates required questions.

  1. UID*


  1. WMN ID*


  1. Conversation ID (single line)
    *


  1. Itinerary Number (single line)
    *


  1. Product*
    CAR
    Flights
    Hotel
    Package
    Insurance
    Activity
    ghostcall
    Rewards & One Key cash


  1. Card Member Loyalty Status  (multiple choice)   *


  1. Booking Amount  (single line )
    *


  1. GDS Tools (Mulitple Choice)  *


  1. PNR (1 PNR per Entry)  (single line )
    *


  1. Process Done or Intent (multiple Choice) select appropriate Intent

    Sample:
    Intent : Cancel
    Action Taken: Inquiry ( Since pax did not agree to the cxln policy or penalty or decided to leave reservation as is. )   *


  1. Action Taken :

    Select Inquiry if sample : pax called in to change reservations , then undecided or did not push through  *


  1. If IRROP please specify  ( Free text )



  1. GEVR Used - This is mandatory being monitored by Client - there should be an EVR script.

    YES
    NO
    NA*


  1. FWR USE - or Mini Fare Rules
    YES
    NO
    NA
    *


  1. Was ATR used? (Vol)
    YES
    NO
    NA
    *


  1. Airlines or Name of Car Rental / Hotel (Copy paste what you see in Voyager or below )

    AMERICAN AIRLINES
    ALASKA AIRLINES
    DELTA AIRLINES
    UNITED AIRLINES
    Hawaiian AIRLINES
    JETBLUE AIRWAYS
    ALAMO
    DOLLAR
    THRIFTY
    HERTZ
    ENTERPRISE
    SIXT
    NATIONAL*


  1. Issue Resolved (multiple choice)
    *
    Yes
    No


  1. Disconnected call?
    *
    Yes
    No


  1. Outbound Call Made
    YES
    NO
    *


  1. Name of the Approver for  Out Bound Call (single Line )



  1. Reason for Outbound Call : select appropriate
    No available Help Topic Article
    Policy/Process Discrepancy
    Waiver Request Hotel & Car |
    Waiver Request Airlines - per AH policy |
    Pax was push back by the airlines or other supplier to us
    T3 sup call & consult
    Name Correction / Change per AH policy
    Disconnected Call
    PAX Insisted for a callback *


  1. Remarks - if reason for outbound call is not on the list





Ana Marie Sanchez