MIDAS HATR2
Name: 


A red asterisk (*) indicates required questions.

  1. Agent Full name : Ervin Sing
    *


  1. Conversations ID
    *


  1. Running (in Call) AHT - in seconds
    *


  1. Itinerary
    *


  1. Product:
    *
    CAR
    Flight
    Hotel
    Insurance
    Package
    Activity


  1. Intent*
    ASC
    FTC / MCO Redemption/Inquiry
    Name Correction
    Refunds Related
    Voluntary Cancel
    Voluntary Change
    IRROP Related
    New Booking
    others
    T3 Supcall /Consult


  1. Flagged While on

    Closing
    Disclosures
    Others
    Process Execution
    Research
    While Documenting


  1. Flagged While on *
    Hold
    AOB
    Talking


  1. Name of : Airlines, CAR rental, Hotel activity , T3 -*


  1. Is this an NDC Booking? *
    Yes
    No
    NA


  1. If IRROP Impacted?

    Yes
    No
    NA


  1. Reason for Long Call ?

    Supervisory Call / T3 Transfer
    Tool Error - GDS
    Took time Researching / Navigating
    Availability Search
    Confirm what (and how) to advise the customer
    Confirmation of Process Steps
    Customer at the Airport
    Long Supplier Wait Time
    Multiple PNRs / Combined One-Way Fares
    Policy not Available in AH/Website


  1. Detailed Reason for Long Call ?
    *





Ana Marie Sanchez