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HTR Floorwalk Tracker - New
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Name
:
Agent WMNID
Agent Group
Proficient
Expert
NDC
Super Agent
Flagged While on
Hold
Talking
AOB
UOB
Flagged During
Research
Process Execution
Disclosures
Closing
While Documenting
Others
Tool In use
Farelogix
Amadeus
VAP
Others
Intent
ASC
FTC / MCO
Name Correction
Others
Reconfirm
Refunds Related
Voluntary Cancel
Voluntary Change
Carrier
DL
B6
AC
EI
BA
IB
AA
UA
EK
UA
AS
AZ
NH
QF
SQ
AF
KL
OTHERS
Itinerary
Conversation ID
IRROP Impacted?
Yes
No
Reason for Long Call
Confirm what (and how) to advise the customer
Process is Unclear / Multiple Sources with discrepancies
Unusual Customer Scenario
Supervisory Call
Tool Error
Unfamiliar with the Process / Navigation
Confirmation of Process Steps
Long Supplier Wait Time
Multiple PNRs
Availability Search
Itinerary Cannot be search
Purge PNR
Agent incorrectly processing
Others
Detailed Reason for Long Call
Ana Marie Sanchez
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