FAQ Tracker - Nesting (Lodging)
Name: 


  1. UID w/o "u"


  1. Call Intent
    Cancel
    Change
    Billing and Refunds
    Complaint
    Reconfirm
    One Key/Rewards
    Create New Booking
    Agent / Site / Customer Error
    Car - Change
    Car- Cancel
    Relocations
    Account Information
    Others


  1. What type of Question was asked
    Confirmation of Process Steps
    Unfamiliar with Process
    Confirm how and what to say (delivery)
    Confirmation if review/research is correct
    Unusual Customer Scenario
    Supervisory Call
    Tool Error
    Others


  1. Details of the Query (Actual Question of the agent)


  1. What response was given (Include Specific HT as needed)





Ana Marie Sanchez