Non English Translation | SR Tracker for agents - (copy)


  1. UID ( without the letter U )


  1. MLR Name ( Lastname, Firstname)


  1. Supervisor
    Jayson Barrientos
    Michelle Magbag
    Lailanie Trujillo
    Janus John Menez
    Roman Ramos Jr
    Keanan Tejones
    Stephen Rullamas
    Joshua Salunga
    Lilibeth Guevarra


  1. Conversation ID


  1. Itinerary Number


  1. Language
    German
    Japanese
    Chinese
    Spanish
    Danish
    Swedish
    Portuguese
    Korean
    Norweigian
    French
    Finnish
    Turkish
    Dutch
    Italian


  1. Intent
    Exchange/Change
    Cancel
    Billings and Refunds
    Reconfirm
    Complaint
    Create Booking
    Name Change/Correction
    Insurance
    Special Service Request
    Missing Reservation
    Coupons and Promotions
    Best Price Guarantee
    Information
    Rewards Earn
    Rewards Redeem
    Email Settings
    General Questions
    Password and Sign On
    Account Maintenance
    Vouucher Print and Mail / Questions
    Others


  1. SR Type
    Waiver Request
    Refund or Credit
    BEAT Follow up
    Callback ( Supervisor Escalation )
    Loyalty Correction
    Privacy Request
    Receipt Request
    Credit Card Pre Auth Removal
    ECR ( Air Only )


  1. SR Approver ( Lastname, Firstname )





Ana Marie Sanchez