CLUSTER CARLO EOD ALL CHAT TRACKER JANUARY 2024

EOD ALL CHAT TRACKER Team Love


A red asterisk (*) indicates required questions.

  1. PST DATE (on yur PC) MM/DD/YYYY*


  1. uid without u*


  1. Last Name, First Given Name*


  1. CHAT TYPE*
    LODGING
    CAR
    ACTIVITIES
    INSURANCE
    FLIGHT
    PACKAGE


  1. CHAT ID*


  1. ITIN*


  1. POS*


  1. COUNTRY*


  1. CONCERN (cancel,change,billings and refund,rewards,new booking )*
    Cancel
    Change
    Billings and Refund
    GENERAL ONSET COMPLAIN
    HOTEL COMPLAIN
    NEW BOOKING
    LOYALTY AND REWARDS
    MEMBERSHIP ACCOUNT
    OTHERS


  1. Reservation Type*
    PAYNOW
    PAYLATER
    PAYMENT TIMING
    3PI
    others


  1. Penalty*
    INSIDE PENALTY
    OUTSIDE PENALTY


  1. REFUNDABLE*
    Yes
    No


  1. Travel (imminent (within 24 /non imminent more than 24) IM / NI

    *
    IM
    NI


  1. OUTBOUND DONE (Y/N/NA) PROPERTY*
    YES
    NO
    N/A


  1. OUTBOUND DONE (Y/N/NA) CUSTOMER*
    YES
    NO
    N/A


  1. END ACTION -Action Taken - Resolution : resolved /SR /XFER/ GHOST CHAT /unresponsive guesT*
    RESOVED
    SR CREATED
    TRANSFER CHAT
    ONSET GHOST CHAT
    UNRESPONSIVE GUEST - DISCON CHAT


  1. RK USED (RK OR AH NUMBER OR TITLE) COPY PASTE*


  1. POSSIBLE CCR*
    Yes
    No


  1. Exact Classic Documentation*


  1. Total Duration (mins) military (hh:mm:ss)*





Ana Marie Sanchez