Car Skill Drill
Name: 


A red asterisk (*) indicates required questions.

  1. Name (Last, First Name)*


  1. UID (without "u")*


  1. Jay wants to get a refund for his Car collision protection from his post dated booking. He mentioned that Avis didn't honor the collision plan he purchased with us. What you should do?*
    Call the vendor and ask for waiver to refund the car.
    Call the vendor to confirm if the insurance was not honored then create SR refund once confirmed.
    Create an SR refund for insurance.
    Create an SR waiver to confirm with the Car vendor.
    Advise customer to coordinate with the vendor since it is a post travel reservation.


  1. Customer chatted in to extend the dates of his rental (drop-off day). He mentioned that he also wants to extend the coverage of his insurance booked through us. What you should advise to your customer?*
    Changes during rental must be requested from the car rental company directly.
    The car rental car company will charge the customer the daily rate and the extra days must be paid for directly at the desk.
    If customer has insurance through Expedia Group, the insurance will only apply to the dates of the rental booked through Expedia Group. A rental extension requires extra insurance to be bought directly from the car rental company.
    None of the above
    All of the above


  1. TRUE or FALSE: No need to call Hertz, Dollar, Thrifty, Avis, Budget and Next Car partners when traveler request to cancel their booking?*
    True
    False


  1. TRUE or FALSE: We need to call Hertz, Dollar, Thrifty, Avis, Budget and Payless partners when traveler request to cancel their booking?*
    True
    False


  1. TRUE or FALSE: For Hertz, Dollar, Thrifty, Avis, Budget and Payless partners, we should be processing any refunds for Pay Later bookings.*
    True
    False





Ana Marie Sanchez