AE Pre Execution Check + Service/Check Recovery Plan 2024
Name: 


A red asterisk (*) indicates required questions.

  1. LOB  *


  1. TL/RH UID (without u)*


  1. Conversation ID*


  1. GDS Type?*
    Amadeus
    Farelogix
    NDC
    NA


  1. Product*
    Flight
    Hotel
    Car
    Activity
    Insurance


  1. Intent*
    Void
    Exchange (Pre travel)
    Exchange (Partial)
    Exchange (ASC)
    Exchange (Redeem FTC)
    Exchange (Redeem MCO)
    Cancel with FTC
    Cancel (lost value)
    Refund
    Create New Booking
    Reconfirm
    Name Correction
    Hotel cancel with approval
    Hotel cancel waiver denied
    NA


  1. Followed FWR?*
    Yes
    No, followed FQD
    NA


  1. Correct Flight Time/Date selected? Correct hotel date selected?*
    Yes
    No
    NA


  1. Same COS selected?*
    Yes
    No
    Higher class in the same cabin
    NA


  1. Baggage allowance downgraded?*
    Yes, inform the passenger
    No
    NA


  1. Correct Change Fee / Fare Difference?*
    Yes
    No
    NA


  1. SCRIPT USED?*
    GEVR
    ATC OUTSIDE GEVR
    MANUAL OUTSIDE GEVR
    NA


  1. TST Saved/Delete (Manual)?*
    Yes
    No
    NA


  1. Queued to CAT?*
    YES USING GEVR SCRIPT
    YES USING EX_R SCRIPT
    YES USING EVR QUICK QUEUE
    NA


  1. For Flight refund intent - ATR was used?*
    Yes
    No
    NA


  1. For Flight exchange intent - Issued ticket as?*
    One way
    Round trip
    NA


  1. Correct hotel room type selected?*
    Yes
    No
    NA


  1. Outcome of the call?*
    Inquiry
    Executed


  1. IATA*
    Airline IATA
    Expedia IATA


  1. OID*
    Airline OID
    Expedia OID





Ana Marie Sanchez