Home
FAQ
About
Log in
Subscribe now
DAILY CHAT TRACKER
Tools
Copy this to my account
Start over
Print
Help
Name
:
A red asterisk (*) indicates required questions.
UID (without "u")
*
Conversation ID
*
Itinerary #
*
Product
FLIGHT
LODGING
CAR
AMENITIES
PACKAGE
INSURANCE
REWARDS
CRUISE
UNKNOWN
OTHERS
*
Intent
CHANGE
CANCEL
RECONFIRM
GEN. INQUIRY
COMPLAINT
CREDIT REDEMPTION
PAYMENT/RECEIPT
BILLING
REFUND STATUS
UNKNOWN
VIEW BOOKING
ARRIVAL SUPPORT
NEW BOOKING
*
Sub Intent
Change - Pre Travel (Voluntary)
Change - In-Travel (Voluntary)
Change - Pre Travel (IRROPS/ASC)
Change - In-Travel (IRROPS/ASC)
Change - Pre Travel (ECR)
Change - In-Travel (ECR)
Cancel - Void
Cancel - Refund
Cancel - Future Travel Credit
Cancel - Refund (ASC)
Cancel - ECR
Others
*
Is there an Outbound Call made?
Yes
No
N/A
*
Outbound call for?
Airlines
Hotel
Car
Tier 3
Relocations
Customer (Call Disconnection)
N/A
*
Travel Stage
Imminent Travel - less than 72 hrs
Pre Travel - More than 72 hrs
In Travel
Post Travel
*
Reason for Outbound
ASC - Confirm Changes - Not Reflecting in GDS
ASC - Help needed with Ticket Status
All Product - Waiver Request
ASC - COS Allowed for Re-protection not available
Name Correction Policy - Interline Agreement Verification
Fare Rules not Reflecting in GDS
Ticket Under Airline Control
Purged - Unable to search itinerary (Merchant Fare)
Vnext did not work - NDC Related
Customer Disconnected
Customer Requested for Supervisor
Name Correction - As prescribed by Policy
Site Error Investigation
Double-Billing / Confirm Card Charges
Hot Rate Itinerary
Car - Billing Inquiry
Car - ECR |Other Exceptions
Customer Pushed back to Expedia
Hotel Complaint
*
Is the issue Resolved?
Yes
No
*
Brief Description of the Call and Resolution provided (If ASC/IRROPS - what ASC/IRROPS related?)
*
NPS Prediction (1-6 Detractor; 7-8 Passive; 9-10 Promoter)
*
1
2
3
4
5
6
7
8
9
10
0
10
Ana Marie Sanchez
View profile
Send e-mail