Chat Disconnect Tracker


A red asterisk (*) indicates required questions.

  1. UID*


  1. Name*


  1. TL*


  1. Conversation ID*


  1. Reason for Disconnect*
    Unresponsive Customer
    Tool Issue
    Internet Issue
    Hardware Issue
    Other


  1. Who validated disconnected chat?*


  1. Intent (Reissue, ASC, Refund etc.)*


  1. First Message Response Time (in seconds)*


  1. Overall Response Time (in seconds)*


  1. FUP Customer?*
    Yes
    No


  1. Remarks*





Ana Marie Sanchez