NLC Call Out Coaching Compliance - 2024 - (copy)
Name: 


A red asterisk (*) indicates required questions.

  1. Primary Type of Call Out  *


  1. Type Of Call Out ( Copy paste the subject line in call-out )*


  1. Product   *


  1. Agent UID ( without the U )*


  1. Agent Name ( Copy paste the Agent Name in email call-out )*


  1. TL / Supervisor Name ( Copy paste the TL / Supervisor Name in email call-out )*


  1. Deputy Manager ( Copy paste the Deputy Manager in email call-out )*


  1. Chat ID
    *


  1. Call Out Date Receive ( Please follow MM/DD/YY Format ) *


  1. Chat Date ( Please follow MM/DD/YY Format ) *


  1. Points of discussion*


  1. Action Plan*


  1. Quality Sender ( Copy paste the sender in email call-out )*


  1. Root Cause Analysis (Based on Coaching)*
    Inadequate training
    Poor communication
    Inconsistent processes
    Lack of standardization
    Systemic issues
    Employee burnout
    Lack of technology support
    Customer behavior
    Lack of support
    Others


  1. Root Cause Analysis Remarks*





Ana Marie Sanchez