HATR - 2024
Name: 


  1. Agent ID ( WITHOUT U )


  1. Agent Name ( Lastname Firstname )


  1. Team 


  1. Conversation ID



  1. Running AHT in Seconds (in Call)



  1. Itinerary #



  1. Product
     


  1. A/L for Flights
     


  1. Intent
     


  1. Travel Stage
     


  1. Itinerary Count
     


  1. PNR Count
     


  1. Flagged While Doing
     


  1. Reason for Long Call
     


  1. Reason for Long Call (Indicate Runway Article Used if Applicable)






Ana Marie Sanchez