DAILY - Long Chat Tracker


A red asterisk (*) indicates required questions.

  1. UID (w/o "u")*


  1. Name (Last, First Name)*


  1. ChatID*


  1. Itinerary*


  1. VA Product  *


  1. VA Intent  *


  1. Sub Intent*
    Inquiry - Reconfirm
    Change - Volex
    Change - ASC
    Change - ECR
    Change - FTC Redemption
    Cancel - Void
    Cancel - FTC
    Cancel - Refund
    Cancel - Lose Value
    Cancel - ECR
    Cancel - ASC
    Cancel - Car not available
    Cancel - Car insurance not accepted
    Cancel - Amenities not available
    Others


  1. GDS Used (If Flights)  *


  1. PNR (if applicable or N/A)


  1. Is there an AOB?*
    Yes
    No


  1. Name of RH/TL allow the AOB*


  1. Combined One Way flight (Multiple Itinerary)*
    Yes
    No


  1. Reason for Long Chat*
    Customer request to check multiple dates
    Customer looking for cheapest fare
    Customer is unresponsive
    Unable to pull-up fare basis code
    Calling the property
    Calling the airlines
    Calling the car vendor
    Calling the amenity
    Customer has too many question
    Multiple itinerary and PNR
    Undecided / Indecisive Customer
    Customer needs to talk with other passenger
    Long and Multiple hold
    Others


  1. If others - please specify (what other factors affect the duration of chat?)


  1. Chat Duration  *





Ana Marie Sanchez