Voice INVALID SR – COACHING COMPLIANCE 2024
Name: 


A red asterisk (*) indicates required questions.

  1. Week Number (Ex. Week 1)*


  1. Agent SSO Login*


  1. Agent MLR Name*


  1. Team Manager*
    Bella Vanessa Baybay
    Benefrance Sioco
    Bernadette Gonza
    Brizel Torres
    Ervin Sing
    Fides de Jesus
    Gladys Dichoso
    Janise Bajon
    Jason Flores
    Jeff Alvaro
    Jennifer De Guzman
    Jessa Marie Dacillo
    John Mar Santos
    Jojo Sanchez
    Jonathan Cezar
    Joseph Cadorna
    Leny Sarraga
    Lovely De Guzman
    Ma. Mercy Aquino
    Magiliw Jr Pengson
    Mally Delamar
    Marlon De Ocampo
    Mary Ann Lumanag
    Mary Jean Chavez
    Princess Balmes
    Risen Ray Logarta
    Rose Ann Delos Santos
    Ryan Tenefrancia
    Sarah Kay Reyes
    Support - Operations
    Wellamae Tabaya
    Karen Bautista
    Others


  1. Others (First name Last name)


  1. Deputy Manager
    *
    Emmayol Soliven
    Germie Garcia
    Jeff Alvaro
    Marlon De Ocampo
    Mary Ann Lumanag
    Rogeriz Castillo
    Ryan Tenefrancia
    Jason Flores
    Jessa Marie Dacillo
    Others


  1. Others (First name Last name)


  1. LOB / Skill*
    Proficient
    ASC/Expert
    SA/Expert


  1. Product*
    Hotel
    Car
    Activity
    Flight
    Insurance
    Others


  1. Intent*
    Cancel
    Change
    Billing and Refunds
    Missing Reservation
    Special Service Request
    Complaint
    Reconfirm
    Loyalty and Rewards
    Price Match
    Others


  1. Itinerary Number*


  1. Conversation ID
    *


  1. Partner Action - For Frontline  *


  1. SR Validity  *


  1. Voice Summary/Supervisor Findings (Use RAR-Reason,Action & Resolution) | If SR is Invalid include the HT and the correct process agent should have done at the end of the summary. If valid just put "SR Valid" at the end of summary. *


  1. Validity Remarks (for Valid/For Dispute cases Just select "SR needed - Waiver request")  *


  1. Help Topic Article Number (if no help topic put "NA")*





Ana Marie Sanchez