Tracked AOBs - New Outbound Tracker 2024
Name: 


A red asterisk (*) indicates required questions.

  1. UID ( without "U")*


  1. Conversation ID*


  1. Itinerary #*


  1. Outbound Call For*
    Airlines
    Hotel
    Car
    Tier 3
    Relocations
    Unsupported POS ( Expedia CA, etc. )
    Customer ( Call Disconnection )
    NDC / Farelogix
    Handled by Local Supervisor


  1. If Vendor - Please Select Below*
    AA
    UA
    B6
    DL
    AS
    NDC - BA
    NDC - IB
    NDC - AF
    NDC - LH
    NDC - HA
    Other Airlines
    Others - Car
    Others - Hotel
    Others - Activity / Destination
    Internal Transfer
    N/A


  1. Travel Stage *
    In Travel
    Imminent Travel - less than 72 hrs
    Pre Travel - more than 72 hrs
    Post Travel
    N/A


  1. IRROP Related*
    Yes
    No
    N/A


  1. Customer Need*
    Voluntary Exchange
    FTC Redemption
    Voluntary Cancel
    Airline Schedule Change
    Name Correction
    Refunds
    Reconfirmation
    Others


  1. Reason for Outbound*
    ASC - Confirm Changes - Not Reflecting in GDS
    ASC - Help needed with Ticket Status
    All Product - Waiver Request
    ASC - COS Allowed for Re-protection not available
    Name Correction Policy - Interline Agreement Verification
    Fare Rules not Reflecting in GDS
    Ticket Under Airline Control
    Purged - Unable to search itinerary (Merchant fare)
    Vnext did not work - NDC Related
    Customer Disconnected
    Customer Requested for Supervisor
    Name Correction - As prescribed by Policy
    Site Error Investigation
    Double-Billing / Confirm Card Charges
    Hot Rate Itinerary
    Unsupported POS / Brand
    Car - Billing Inquiry
    Car - ECR / Other Exceptions
    Customer Pushed back to Expedia
    Hotel Complaint
    Relocations Scenario


  1. Approval*
    Approved
    Not Approved
    Pushed Back (For VNA/SR Creation)


  1. Name of Approver*


  1. Brief Description of Outbound*





Ana Marie Sanchez