QA monitoring - GDS Documentation Compliance - NLV & MIDAS (New Version)

New GDS Documentation Compliance


A red asterisk (*) indicates required questions.

  1. Agent Name (Last Name First Name)*


  1. Team Lead (Format: First Name Last Name)*


  1. Deputy Manager (Format: First Name Last Name)*


  1. Conversation ID*


  1. Itinerary Number*


  1. Call Date (Format: MM/DD/YY)*


  1. Booking Amount (In USD)*


  1. Pre-Check Done?*
    Yes
    No


  1. GDS Used *
    Amadeus
    Farelogix
    Did not use GDS


  1. PNR (1 PNR per Entry) *


  1. Action Taken *
    Executed
    Inquiry


  1. Please select scenario below(Refer to: Documentation Template)
    https://wnsgs.sharepoint.com/sites/AgentErrorPrevention/SitePages/Documentation-Template.aspx
    *
    Void Method - GEVR
    Void Method - OUTSIDE GEVR
    Cancel with FTC Credit
    Cancel with FTC Credit - BEF
    VOLUNTARY EXCHANGE Method - GEVR with PENALTY
    VOLUNTARY EXCHANGE Method - GEVR NO (ZERO) PENALTY
    VOLUNTARY EXCHANGE Method - Manual with PENALTY
    VOLUNTARY EXCHANGE Method - Manual without PENALTY
    BEF WITH WAIVER - VOLUNTARY Exchange using GEVR with penalty
    BEF WITHOUT WAIVER - VOLUNTARY Exchange using GEVR without penalty
    DELTA BEF WITH WAIVER - VOLUNTARY Exchange using GEVR with penalty
    FTC REDEMPTION using GEVR with penalty
    FTC REDEMPTION using GEVR without penalty
    FTC REDEMPTION outside GEVR with penalty
    FTC REDEMPTION outside GEVR without penalty
    BEF WITH WAIVER - FTC REDEMPTION using GEVR with penalty
    BEF WITHOUT WAIVER - FTC REDEMPTION outside GEVR without penalty
    DELTA BEF WITH WAIVER - FTC REDEMPTION outside GEVR with penalty
    ACCEPT REPROTECTION FROM AIRLINE
    DIDN'T ACCEPT REPROTECTION FROM AIRLINE
    INVOLUNTARY FULL REFUND USING GEVR
    INVOLUNTARY PARTIAL REFUND OUTSIDE GEVR
    FULL REFUND USING ATR WITH PENALTY
    FULL REFUND USING ATR WITHOUT PENALTY
    VOLUNTARY REFUND USING GEVR WITH PENALTY
    VOLUNTARY REFUND USING GEVR WITHOUT PENALTY
    VOLUNTARY REFUND OUTSIDE GEVR WITH PENALTY
    VOLUNTARY REFUND OUTSIDE GEVR WITHOUT PENALTY (Manual)
    VOLUNTARY PARTIAL REFUND OUTSIDE GEVR WITH PENALTY
    VOLUNTARY PARTIAL REFUND OUTSIDE GEVR WITHOUT PENALTY (Manual)
    REFUND OF INSURANCE
    REFUND OF TAX - GEVR
    REFUND OF TAX - ATR


  1. Is the agent Compliant with the documentation template based on the Scenario above.
    *
    Yes
    No
    NA


  1. Reason For Noncompliant*
    No GDS remarks
    Incomplete GDS or Mandatory remarks/segments
    NA


  1. IF Incomplete GDS or Mandatory remarks/segments Copy paste the missing Segment or Remarks from the Documentation Template in SharePoint.

    (Example.) RMA/PAYMENT TYPE: _____
    If Multiple put separator:
    (Example.) RMA/PAYMENT TYPE: _____ | RMA/WMN____/WNS/(Date)*


  1. Accurate documentation/remarks?*

    *
    Yes
    No
    NA


  1. IF inaccurate GDS or Mandatory remarks/segments Copy paste the missing Segment or Remarks from the Documentation Template in SharePoint.

    (Example.) RMA/PAYMENT TYPE: _____
    If Multiple put separator:
    (Example.) RMA/PAYMENT TYPE: _____ | RMA/WMN____/WNS/(Date)*


  1. Did the agent used script?*
    Yes
    No
    NA


  1. What Script was used?
    *
    GEVR
    ATR
    Manual
    NA


  1. If no, what is the appropriate script to be use?


  1. Did TL/Support did precheck?*
    Yes
    No


  1. Evaluation Date:*


  1. Evaluator Name:*


  1. Reason For Inaccuracy*
    No GDS remarks
    Incomplete GDS or Mandatory remarks/segments
    NA





Ana Marie Sanchez