PCV Audit the Auditor | NLV | NLC | MIDAS


A red asterisk (*) indicates required questions.

  1. AL Code*


  1. Was FWR used?*
    NOT APPLICABLE
    YES
    NO


  1. Was ATR used?*
    NOT APPLICABLE
    YES
    NO


  1. Process Done*
    ACCESS LIMITATION
    Baggage
    Cancel
    Exchange (ASC)
    Exchange (Partial)
    Exchange (Pre-Travel)
    Exchange (Redeem FTC)
    Exchange (Redeem MCO)
    Ghost Call
    Name Correction
    New Booking
    Reconfirm
    Refund
    Transferred / Referred Calls (LCC / T3 etc)
    Void


  1. Error Code*
    Add.Collect
    Booking.Errors
    Policy.Related
    Refund.Miscalculations
    NOT APPLICABLE


  1. Error Reason*
    Cancellation not completed
    Document/s not OPEN
    Exchange not completed
    Exchanged non-exchangeable
    FTC/MCO/EMD not allowed
    Incorrect cabin/COS
    Incorrect PCC/OID
    Incorrect pricing method
    Incorrect queue placement
    Incorrect/missing FOP
    Initiated without customer consent
    Invalid/missing waivers
    MCO/EMD incorrect amount
    Penalty miscalculation
    Poor documentation
    Refund not completed
    Refunded non-refundable
    Routing violation
    Ticket/s not issued
    Validity error/expired ticket
    Void not completed
    NOT APPLICABLE


  1. Pricing Entry*
    ATC
    Manual
    Pricing Not Applicable


  1. GEVR Used? (Yes/No)*
    NO
    NOT APPLICABLE
    YES


  1. EVR_QUICK_QUEUE Smart Flow (Yes/No)*
    NO
    NOT APPLICABLE
    YES


  1. Standard Documentation Used? (Yes/No) in GDS & Voyager*
    NOT APPLICABLE
    YES
    NO


  1. Documentation Accurate? (Yes/No)*
    YES
    NO
    NOT APPLICABLE


  1. If Potential AE, Findings*


  1. Validation (PASS/Fail)*
    ACCESS LIMITATION
    FAIL
    PASS
    INVALID ENTRY


  1. Potential Error Amount (USD) - IF no error put 0*


  1. Error Save (Yes/NO
    YES
    NO


  1. If saved, Saved By : (TL/SME/PCV)


  1. Loss Amount (USD)


  1. Saved Amount (USD)


  1. Agent Name*


  1. ID (Without U)*


  1. AM*


  1. DM*


  1. LOB*
    NLV
    NLC
    MIDAS


  1. Auditor Name (Last Name, First Name) E.G. (Delacruz, Juan)*


  1. Audit DATE (PST)*


  1. Was this a valid passed case?*
    YES
    NO


  1. Conversation ID: *


  1. Itinerary: *





Ana Marie Sanchez