UA LIO Chat IRROPS Tracker

This will going to be tracker for all chat conversation related to any travel advisories.
Name: 


A red asterisk (*) indicates required questions.

  1. Brand  *


  1. POS  *


  1. Language  *


  1. Itinerary*


  1. Chat Date (MM/DD/YY)*


  1. Chat ID*


  1. Travel Stage*
    Pre-travel
    In-travel
    Post-travel


  1. Penalty Stage*
    Outside Penalty
    Inside Penalty
    Outside Penalty - In effect
    N/A


  1. Travel Date (copy and paste from v-classic)*


  1. Intent*
    Exchange / Change
    Cancel
    Billing and Refunds
    Reconfirm
    Complaint
    Create Booking
    Name Change/Correction
    Special Service Request
    Insurance
    Missing Reservation
    Coupon and Promotion
    Best Price Guarantee
    Information
    Rewards Redeem
    Rewards Earn
    Email Settings
    Other
    General Questions
    Password and Sign On
    Account Maintenance
    Voucher Questions
    Voucher Print and Mail


  1. Product*
    Flight
    Hotel
    Car
    Activity


  1. Summary*


  1. Action Taken*
    Inquiry
    Executed
    Transferred - Supervisor
    Transferred - Relocation/Ret
    Transferred - Offline


  1. City State (Copy and paste from property details in v-classic)*


  1. State (Copy and paste from property details in v-classic)*


  1. Initiated AOB?*
    Yes
    No


  1. Recipient:*
    Customer
    Vendor
    Internal Team


  1. Agent UID (without u)*


  1. Agent Name (First Name Last Name Format)*


  1. Name of the Travel Advisory (EX: United States: Hurricane Idalia, South China Sea: Typhoon Saola (Goring), etc) *


  1. Is the waiver code available in Runway or Airline Website?*
    Yes
    No


  1. Did agent make an outbound call to get waiver code?*
    Yes
    No


  1. If Yes, how long is the queue waiting time get airlines representative? (in seconds, numerical value only) (EX: 1,5, 10)*


  1. Airline Name (EX: United Airlines, AirCanada, American Airlines, Lufthansa)*





Ana Marie Sanchez