General Queue Training Survey - 2024

This survey is about the training you received to identify where we can improve or what is currently working well. It will assist with improving the trainer and our curriculum. The survey is anonymous unless you choose to provide your name.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Please indicate your training class start date*


  1. On a scale of 1-5, 5 being the highest rating.
    How would you rate your trainer's knowledge of...:*

          1 2 3 4 5    
      KPATHS   
      CTI Toolbar   
      Guidelines   
      FacInfo   
      News Items   
      Agent Guide   
      NICE   
      My Vitals   
      eWFM   
      KP.org   


  1. On a scale of 1-5, 5 being the highest rating.
    How would you rate your trainer's overall knowledge of the materials they trained?*
    1 2 3 4 5


  1. On a scale of 1-5, 5 being the highest rating.
    How would you rate your trainer's...*

          1 2 3 4 5    
      Pace   
      Tone   
      Enthusiasm   
      Responses   
      Attentiveness   


  1. Do you agree with this statement?
    The Guidelines are easy to follow.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you agree with this statement?
    The training adequately prepared me to assist with the queue calls and our members?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Is there anything you would like to let us know in your own words?


  1. Which trainer(s) does your survey responses apply?
    If you had multiple trainers, you have the option of completing a survey for each trainer or if your answers apply to all of your trainers, you can indicate all of them.
    Alma
    Cole
    Dania
    Daphne
    Denise
    Justine
    Lorraine
    Mark
    Mary
    Sylvia
    Victoria
    Yesenia
    N/A


  1. Select your Call Center Site*
    Anaheim
    Fontana
    Kern
    New Member
    San Diego
    Woodland Hills