Eligibility Checker


  1. UID (no U)


  1. MLR Name


  1. Which statements are incorrect?
    Eligibility checker can provide the penalty for all kinds of exchange.
    Eligibility checker can provide the penalty for pre-travel only.
    Eligibility checker can provide details of the ticket's policy for exchange.
    I should not follow eligibility checker for partially used tickets.


  1. I acknowledge that I should leave accurate documentation to avoid receiving ZTP call-out and:
    To let next agents have accurate reference
    To make my supervisor happy
    To avoid agent error
    All of the above
    None.





Ana Marie Sanchez