LIO Support Tracker


A red asterisk (*) indicates required questions.

  1. Red Hat Name (Lastname and First Name)*


  1. Agent Name (Last Name and First Name)*


  1. Brand (Expedia, Hotels.com, Ebookers)*


  1. VA Product*
    Lodging
    Flight
    Others (Cars, Package, Insurance etc.)


  1. Point of Sale*


  1. Intent*
    Exchange / Change
    Cancel
    Billing and Refunds
    Reconfirm
    Create Booking
    Name Change/Correction
    Insurance
    Special Service Request
    Coupon and Promotion
    Best Price Guarantee
    Rewards Redeem
    Missing Rewards
    Missing Reservation
    Invoice Request


  1. Itinerary Number*


  1. Chat ID*


  1. Chat Summary*


  1. Related LID (Legacy ID only)*


  1. Resolution Provided*


  1. Was the case resolved?*
    Yes
    No


  1. If no, what alternative options offered?*





Ana Marie Sanchez