UA Lodging Chat Requeues
Name: 


A red asterisk (*) indicates required questions.

  1. Agent UID (without u)*


  1. Agent Name (First Name Last Name Format)*


  1. Team Leader Name (First Name Last Name Format)*


  1. Itinerary*


  1. Chat Date (MM/DD/YY)*


  1. Time of the Chat (PC Time HH:MM PM)*


  1. Chat ID*


  1. Was your disconnected conversation transferred to another agent?*
    Yes
    No


  1. Was your conversation came from or transferred from another agent?*
    Yes
    No


  1. Reason for disconnection:*
    Internet issue
    Customer not responding (in the middle of the conversation)
    Ghost chat
    Vap Issue
    N/A - (Applies for scenario Question No 9)


  1. Summary of the issue*





Ana Marie Sanchez