RA Survey WE050424

KINDLY READ THE INTRUCTIONS BEFORE ANSWERING.
NOTE: If the rating selected is 3 and below, you would have to specify the rating and provide a comment/reason. Otherwise, THE RATING WILL NOT BE INCLUDED. E.g. IO=3 – She speaks too fast, I have to ask more than twice of what the resolution is.

There is an N/A option on all questions. You don’t have to rate the RA agents in case that you haven’t called the RA hotline nor haven’t spoken with the specific RA agent for the given week ending.

LEGEND:
(1) Very Dissatisfied
(2) Dissatisfied
(3) Neutral
(4) Satisfied
(5) Very Satisfied


A red asterisk (*) indicates required questions.

  1. Please select your LOB.*
    AT&T Main
    VTech Main
    Elite/Chat
    OSG
    CE
    Canada
    AUS
    Email
    TQOPS


  1. How satisfied were you with the RAs overall assistance?*

            1 2 3 4 5       N/A
      Shei (JJ) Very Dissatisfied Very Satisfied  
      Ram (RS) Very Dissatisfied Very Satisfied  


  1. Provide an explanation or scenario why you provided a score of 3 or lower. Please indicate the RA being scored.*


  1. How satisfied were you with the RAs knowledge?*

            1 2 3 4 5       N/A
      Shei (JJ) Very Dissatisfied Very Satisfied  
      Ram (RS) Very Dissatisfied Very Satisfied  


  1. Provide an explanation or scenario why you provided a score of 3 or lower. Please indicate the RA being scored.*


  1. How satisfied were you with the RAs efficiency in resolving your issue/s?*

            1 2 3 4 5       N/A
      Shei (JJ) Very Dissatisfied Very Satisfied  
      Ram (RS) Very Dissatisfied Very Satisfied  


  1. Provide an explanation or scenario why you provided a score of 3 or lower. Please indicate the RA being scored.*


  1. Please rate your confidence with the resolution provided by the RA.*

            1 2 3 4 5       N/A
      Shei (JJ) Very Dissatisfied Very Satisfied  
      Ram (RS) Very Dissatisfied Very Satisfied  


  1. Provide an explanation or scenario why you provided a score of 3 or lower. Please indicate the RA being scored.*


  1. Did RA resolve your reason for calling? Did the RA respond and act in the best interest of the customer? Please indicate the RA being scored.


  1. How satisfied were you with the RAs communication skills? Please indicate the RA being scored.


  1. How satisfied were you with the RAs willingness to assist? Please indicate the RA being scored.





Ira Ordoviz