IAP CA WC January 2024 Team Lead Graduation Survey

You may wish to consult with the Mentor when completing the survey. Note, ITEMS WITH A * ARE REQUIRED FOR GRADUATION. We need one survey completed for each IAP colleague. Thank you for your time and assistance!
Name: 


A red asterisk (*) indicates required questions.

  1. Claims Representative IAP's Name:


  1. Office Location:


  1. Mentor Name(s):


  1. Is the colleague increasing speed and efficiency in processing claims and navigating JURIS/SIR or other systems?
    Yes
    No
    Not sure


  1. How would you rate the colleague's basic understanding of laws, and regulations?
    Very good/excellent understanding
    Average understanding
    Repeatedly asks questions about the same topics


  1. How would you rate the colleague's basic understanding of CSIs, Sedgwick Service Expectations and/or carrier instructions?
    Very good/excellent understanding
    Average understanding
    Repeatedly asks questions about eth same topics


  1. How would you rate the colleague's understanding of basic medical terminology and medical conditions?
    Very good/excellent understanding
    Average understanding
    Repeatedly asks questions rather than researching independently


  1. How would you rate the colleague's skill in issuing indemnity payments (timeliness and accuracy)?
     
      1 2 3 4 5  
    mastering  struggling


  1. How would you rate the colleague's time and desk management skills?
      1 2 3 4 5  
    Excellent   Poor


  1. Does the colleague have an appropriate sense of urgency?
      1 2 3 4 5  
    Excellent   Poor


  1. How would you rate the colleague's analytical and critical thinking skills; the ability to recognize issues and priorities, sort through evidence and information and come to a logical conclusion?
      1 2 3 4 5  
    Excellent   Poor


  1. Does the colleague respond well to constructive feedback, set backs, and/or changing priorities (stress tolerance)?


  1. Do you feel the mentor understood the requirements to mentor a Claims Representative IAP?


  1. Did the IAP SharePoint site provide you with the resources needed to understand what was required of you as the team lead of a Claims Representative IAP?
    Yes
    No


  1. *Has the colleague completed all weekly worksheets? *
    Yes
    No


  1. *Has the colleague completed the coverage textbook and scored 85% or higher on the quiz? *
    Yes
    No


  1. *Is the colleague appropriately handling a claim load of up to 60 or more claims? *


  1. *Does the colleague appropriately interact with clients, injured workers and colleagues? *
    Yes
    No


  1. Do you feel the colleague should graduate from IAP?


  1. Do you have any suggestions or comments for the IAP team? Please keep in mind that client specific training cannot be conducted during IAP and that training must meet the requirements of CCR 2592.02-03.


  1. Do you have any comments or suggestions for the IAP trainers or other Team Lead's regarding live claims handling and task assignments during the Instruction Phase of IAP?


  1. Please provide feedback on previously using the mock claim during in the Instruction Phase of training. Was the colleague more prepared for handling claims when the mock claim was part of the agenda? Do you think the mock claim should be part of the Instruction Phase agenda in future sessions?*