UA LIO Chat Nordic Language

This will going to be tracker for all chat conversation under Swedish, Danish, Finnish, Norwegian.
Name: 


A red asterisk (*) indicates required questions.

  1. POS  *


  1. Language  *


  1. Itinerary*


  1. Chat Date (MM/DD/YY)*


  1. Chat ID*


  1. Travel Stage*
    Pre-travel
    In-travel
    Post-travel


  1. Penalty Stage*
    Outside Penalty
    Inside Penalty
    Outside Penalty - In effect
    N/A


  1. Intent*
    Exchange / Change
    Cancel
    Billing and Refunds
    Reconfirm
    Complaint
    Create Booking
    Name Change/Correction
    Special Service Request
    Insurance
    Missing Reservation
    Coupon and Promotion
    Best Price Guarantee
    Information
    Rewards Redeem
    Rewards Earn
    Email Settings
    Other
    General Questions
    Password and Sign On
    Account Maintenance
    Voucher Questions
    Voucher Print and Mail


  1. Product*
    Flight
    Hotel
    Car
    Activity


  1. Summary*


  1. Action Taken*
    Inquiry
    Executed
    Transferred - Supervisor
    Transferred - Relocation/Ret
    Transferred - Offline


  1. Is it a resolved conversation?*
    Yes
    No


  1. Agent UID (without u)*


  1. Agent Name (First Name Last Name Format)*





Ana Marie Sanchez